Frequently Asked Questions

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Where does DOG by Dr Lisa ship?
Currently we only ship to the the USA, Canada, Germany, Spain, Portugal and Italy. This will be expanded shortly :)
What is the cost of shipping?

The cost of shipping to the US and Canada is $15 for a DHL Express Service. We offer FREE Express shipping over $200

DHL Express shipping to certain European countries is $25.

How long will it take my order to arrive?

Orders are usually either same day or within 24 hours of being received (except public holidays and weekends). We use DHL Express for all shipments to the US. The estimated transit time is typically 2-6 working days from the date of dispatch. You will receive an email with your DHL Express tracking link once the order has been dispatched.

What payment methods can I use?
We accept secure payments via Visa, Mastercard, American Express and PayPal.
Do you offer refunds or exchanges?
If you are not satisfied with your products, we offer a full refund or exchange within 30 days of purchase, provided the products are unused and undamaged. You will be responsible for the cost of return shipping. You assume any risk of lost, stolen or damaged goods during transit. If you would like a refund or exchange, please email us at
Can I modify or cancel my order after I have placed it?
If you need to modify or cancel an order, please email us immediately at Orders cannot be cancelled or modified after dispatch. If you wish to cancel or modify your order after it has been dispatched, you will need to do so in accordance with our refund/exchange policy above.
What if a product is out of stock?
We will inform you when you attempt to purchase a product if it is out of stock. If we run out of stock of your product after your purchase, you will have the option of waiting until the product arrives or an exchange/refund.
Can I use more than one discount code per order?
No. Only one discount code is permitted per order.
How do I contact DOG by Dr Lisa?
Still need help? Contact Us