Frequently Asked Questions

Need to know more? Let us explain. Can’t find what you are looking for? Visit our Contact Us page.

What is the cost of shipping?

We offer FREE Standard shipping to the 48 contiguous states for all orders above $50.

For orders below $50, the fee for standard shipping is $5.

A two-day Express shipping service is available to the 48 contiguous states. For orders below $50, the shipping cost is $9. For order $50 or above, the Express shipping fee is $5.

Standard shipping is available to Alaska, Hawaii and other US territories for s flat fee of $9.

International customers can submit orders through our global website:

How long will it take my order to arrive?

Standard shipping typically takes 2-5 business days from the date of dispatch.

Express shipping orders usually arrive within 2 business days from the date of dispatch

All orders are fulfilled from our warehouse located in Florida. Orders received by 10:00am EST are sent out same day. Orders received after 10:00am EST are dispatched the following business day.

What payment methods can I use?
We accept secure payments via Visa, Mastercard, American Express and PayPal.
Do you offer refunds or exchanges?
If you are not satisfied with your products, we offer a full refund or exchange within 30 days of purchase, provided the products are unused and undamaged. You will be responsible for the cost of return shipping. You assume any risk of lost, stolen or damaged goods during transit. If you would like a refund or exchange, please email us at
Can I modify or cancel my order after I have placed it?
If you need to modify or cancel an order, please email us immediately at Orders cannot be cancelled or modified after dispatch. If you wish to cancel or modify your order after it has been dispatched, you will need to do so in accordance with our refund/exchange policy above.
What if a product is out of stock?
We will inform you when you attempt to purchase a product if it is out of stock. If we run out of stock of your product after your purchase, you will have the option of waiting until the product arrives or an exchange/refund.
Can I use more than one discount code per order?
No. Only one discount code is permitted per order.
How do I contact DOG by Dr Lisa?
Has COVID-19 impacted delivery?
There's no doubt that COVID-19 has been difficult on all of us, but we're keeping operations running at full steam. Orders are being shipped every business day from our warehouse in Florida. Some USPS post offices are still experiencing minor transit delays. Thank you so much for your patience if any unexpected delays arise.
Still need help? Contact Us